- Before we send your reading: email us and we'll cancel your order and refund it, minus the card processing fee we can't get back (about 3% of the price plus $0.30, under $1 on any reading).
- If we got something wrong: if your reading uses details that don't match what you confirmed, or it won't open, tell us within 14 days. We'll fix it or refund it in full.
- If we're late: if your reading hasn't arrived 48 hours after you sent your complete details and we haven't told you a new time, you can ask for a full refund.
- After delivery, otherwise: because the reading is personal and delivered digitally, we don't refund it once it's sent.
If the law where you live gives you a right to a full refund, you'll get it in full, and nothing here takes that away.
Refunds go back to the card you paid with. Your bank may take 5 to 10 business days to show it.
To ask, email [email protected] with your order number.